Cancellation Policy – SmarterBuilder Subscription Legal Services

1. Notice of Cancellation

Clients may cancel their subscription at any time by providing written notice via email to contact@smarterbuilder.com.au. Cancellations will take effect at the end of the current billing cycle unless otherwise agreed in writing.

2. No Refunds

In line with the service-based nature of our offering, fees paid for the current billing cycle are non-refundable. This includes both monthly and annual plans, regardless of service usage. Refunds will not be provided for partial months or unused services.

3. Effect of Cancellation

Upon cancellation:

– Access to all SmarterBuilder services, documentation, and legal support will cease at the end of the billing cycle.

– Any outstanding amounts owed will become immediately due and payable.

– It is the client’s responsibility to download or secure any documentation or legal advice provided during the term of engagement prior to cancellation.

4. Automatic Renewals

Subscriptions will automatically renew at the end of each billing cycle unless cancelled by the client. SmarterBuilder will provide email notice prior to renewal for annual plans, and clients are responsible for maintaining current contact information.

5. Failure to Pay

Failure to process payment successfully may result in immediate suspension or termination of access to services. If payment is not received within 7 days of the due date, SmarterBuilder reserves the right to terminate the subscription without further notice.

6. Provider-Initiated Cancellation

SmarterBuilder may cancel a subscription at any time by providing 14 days’ written notice to the client. In such instances, a pro-rata refund may be offered at our discretion.

7. Record Retention

Following cancellation, SmarterBuilder is not obliged to retain client files or data beyond statutory requirements. Clients are advised to export or request key materials prior to the final date of access.

8. Compliance with the Legal Profession Uniform Law

This policy is subject to the overriding requirements of the Legal Profession Uniform Law (Victoria), including our obligations to provide fair, reasonable, and transparent costs disclosures. Nothing in this policy limits a client’s rights under law.